Legal
Cancellation policy
Reservations booked directly on cocobay.mx are non-refundable. We keep it simple and transparent so you can book with confidence.
Non-refundable
Once your reservation is confirmed, the amount paid is non-refundable and no refund is issued for cancellations or no-shows. This lets us hold your dates and offer our best direct rate.
Booked through Airbnb or another platform? That platform's cancellation policy applies to your reservation. If something comes up, please contact us — we'll always do our best to help.